FAQ

Do you provide packaging and bags for perfumes?

Yes, we provide perfume packaging, and bags are included with each perfume upon request.

Can discount codes be used together with offers?

Discount codes can be combined with offers depending on the type of coupon.

Can gift cards be used with special offers?

Yes, you can.

How can I find out a coupon’s terms of use or minimum purchase amount?

You can view the coupon’s terms by entering the code in the discount coupon field before completing checkout.

Returns & Exchanges

How can I exchange an item at one of your branches?

Exchanges are currently not available through our branches.

How do I return an order placed through the online store?

You can submit a return request through the link below. A courier will collect the products, and once they are received and inspected, a refund request will be issued within 7–14 days, with delivery fees deducted. To submit a return or exchange request, simply click here.

How can I exchange an online order at one of your branches?

Exchanges are currently not available through our branches.

How will I be refunded once the products reach you?

This depends on the payment method:

  • If you paid through Tamara, the order will be cancelled via Tamara and the amount refunded within 24 hours.
  • If you paid by mada or credit card, a refund request will be issued within 7–14 days.

Can I exchange or return items at branches outside Saudi Arabia if I purchased from a branch in Saudi Arabia?

This service is currently unavailable.

If my order is international (outside Saudi Arabia, the GCC countries, and Turkey), can I exchange or return it after receiving it?

No, this service is currently unavailable.

Guarantee

Is there a guarantee on perfumes?

We give you complete peace of mind with a lasting guarantee and a worry-free fragrance experience: you can exchange your perfume or get a refund if the scent isn’t to your liking or if it has a manufacturing defect.

What if the products arrive damaged?

At REEF Perfumes, we cover all return costs in the following cases, provided no more than 30 days have passed since you received your order:

  • You received a damaged product.
  • You received a product different from the one you ordered.
  • One or more items were missing from your order.
  • Your order included one or more items beyond what you paid for.

How will I be refunded once the products are received?

This depends on the payment method:

  • If you paid through Tabby or Tamara, the order will be cancelled via Tabby or Tamara and the amount refunded through them.
  • If you paid by mada or credit card, the refund takes 3–14 business days, depending on your bank’s policy.

Delivery & Shipping

How long does delivery take, and what are the shipping rates?

Within Saudi Arabia:

  • Express delivery is now available (1 to 3 hours).
  • Riyadh: within 24 hours.
  • Other regions: 1 to 4 business days.

GCC countries: 1 to 4 business days.

Turkey: 1 to 4 business days.

Shipping rates within Saudi Arabia and the GCC: from 19 SAR.

Shipping rates to Turkey: 260 TRY.

Outside Saudi Arabia and the GCC:

  • Delivery within 7 to 10 business days.
  • International shipping rates start from 40 and vary by weight and destination.

Can I buy online and pick up from a branch?

This service will be available soon.

Are there any international customs duties on orders?

Yes, customs duties apply in some countries and are calculated according to the policy of the destination country.

Can I place an order for another recipient?

Yes, you can have your order delivered to another recipient. While adding products to your cart, you’ll find a “Deliver to another recipient” option where you can enter the recipient’s details.